mardi 1 août 2023

Everything we know about Apple’s Vision Pro headset

Everything we know about Apple’s Vision Pro headset
Illustration depicting several Apple logos on a lime green background.
Illustration: Kristen Radtke / The Verge

Apple announced Vision Pro, its long-rumored virtual and augmented reality headset, at WWDC 2023. Here’s a timeline of all the details that have emerged about the device over the years and what we know so far.

People have been speculating about Apple’s entry into the world of virtual and augmented reality headsets for the better part of a decade, and at WWDC 2023, it finally revealed Vision Pro.

The new headset runs visionOS, uses two Apple Silicon chips (M2 Ultra and R1), and can be used for up to two hours with a tethered battery pack or for as long as you want if it’s plugged in. It also uses “natural control” with hand and eye tracking as well as voice commands. The Vision Pro headset will arrive “early next year” in the US, and Apple is pricing it at $3,499 to start.

Apple had never officially confirmed that it was working on the headset, but over the years, there were all kinds of rumors about what it might make. Now we know the truth about Vision Pro, a mixed reality device capable of both virtual and augmented reality experiences. Just like the rumors said, users can switch between AR and VR using a digital crown-style dial, and depending on what they’re viewing, it displays their eyes on the front so that others know the person wearing it can see them.

Read on for all our coverage so far on Apple’s Vision Pro headset.

The entire story of Twitter / X under Elon Musk

The entire story of Twitter / X under Elon Musk
An image showing Elon Musk on a background with hammers
Image: Laura Normand / The Verge

Forget Tesla, SpaceX, Neuralink, and The Boring Company — Elon Musk is now the owner of Twitter.

Elon Musk bought Twitter, and now he’s rebranding it as X. Signs have gone up (and back down), icons are changing, and an old plan is new.

How’d we get here?

On April 4th, 2022, we learned that Musk had purchased enough shares of Twitter to become its largest individual shareholder. Eventually, he followed up with an unsolicited offer to buy 100 percent of Twitter’s shares for $54.20 each, or about $44 billion. Twitter accepted Musk’s offer, but then things got weird because he tried to cancel the deal.

There was a lot of back-and-forth about bots and text messages, but in the end, Musk settled on buying the company rather than facing a deposition or Chancery Court trial and eventually strode into Twitter HQ carrying a sink.

Since then, there have been layoffs, more layoffs, and even more layoffs — plus drama over Substack, unpaid bills, and blue checkmarks. With ad revenue still down from previous years, Elon finally abdicated the role of CEO in May 2023, installing longtime NBCUniversal ad executive Linda Yaccarino.

Read on for the latest updates about what’s going on inside Twitter right now.

Anker’s second 3D printer is the more affordable AnkerMake M5C

Anker’s second 3D printer is the more affordable AnkerMake M5C
A 3D printer, with a silver gantry atop a silver and gray base, surrounded by 3D-printed objects.
The AnkerMake M5C. | Image: Anker

Anker didn’t exactly knock it out of the park with its first 3D printer, the AnkerMake M5, but today, it’s trying again. The new AnkerMake M5C, shipping today in the United States, ditches some of the original’s clumsier features in exchange for a $400 price tag. That’s half what the AnkerMake M5 cost when it arrived last year.

The M5C still offers the same 49-point automatic bed leveling system, removable flexible magnetic plate for easy adhesion and removal, and remarkably fast printing speeds up to 500mm per second (though no promises about quality at maximum speed). It still prints down to 0.1mm in resolution, has a hefty aluminum base and dual screws for the Z-axis, and now boasts a one-piece design for faster, simpler setup. Print volume is just slightly smaller at 220 x 220 x 250mm instead of 235 x 235 x 250.

 Image: Anker

Importantly, it now comes with an all-metal hotend, something the M5 lacked. (While Kickstarter backers were promised one for meeting stretch goals, Anker later claimed it was a misunderstanding.) All-metal hotends let the machine reach higher temperatures to melt tougher filaments and — done right — can help prevent certain kinds of jams.

So, what do you give up in exchange for the $400 price tag? Here are M5 features that the M5C lacks:

  • The “AI camera” that never really worked and didn’t make great timelapse videos, either, and raised questions about security
  • The filament runout sensor that never properly paused my prints during my review and added additional friction to filament loading
  • The dual-belt Y-axis bed carriage system that sometimes shipped with belt or V-wheel issues — it’s been radically changed now
  • Any kind of screen at all

That last is a weird omission! Printers half the price of the AnkerMake M5C still come with a screen, and they’re quite handy to monitor the status of your print and make calibration tweaks. Here, you’ll have to use Anker’s still-in-beta PC and Mac slicing software and Android and iOS apps instead.

“The intuitive AnkerMake app empowers users to monitor the status of prints, control the printer, and transfer sliced models directly from their smartphone or laptop,” reads a line from the company’s press release.

You do get one control on the printer itself, though: a single programmable button you can press, double-tap, or long-press to activate three functions of your choice. I’d rather have a screen, but I suppose I’d program mine to pause, play, and raise the gantry 100mm to more easily get at the bed — something I did often with the original AnkerMake M5 by repeatedly stabbing a touchscreen.

 Image: Anker
The AnkerMake M5C’s single programmable button and USB port.

The AnkerMake M5C still doesn’t have an SD card slot but does retain a port for a USB thumbdrive on the right side of the base — it’ll be nice to no longer have it atop the moving gantry.

I didn’t enjoy beta testing Anker’s first 3D printer, but I have to admit that it got a bit better, and it sounds like this new one may have fewer points of failure. But the real question is whether the company’s quality control has improved, something that (I keep hearing) also afflicts some buyers of lower-priced Creality machines.

Personally, I’ve moved on to a $700 Bambu P1P (currently on sale for $600 now that Bambu has introduced the enclosed P1S), and I’ve never had an easier time printing than now. And I’m looking forward to seeing if the $600 Creality K1, a very similar machine, is its equal or better.

The Fitbit app is getting a streamlined new look this fall

The Fitbit app is getting a streamlined new look this fall
renders of the new Fitbit app redesign
There’s a new three-tab structure and a more minimalist overall design. | Image: Google

Fitbit’s been going through a lot of changes over the past year — and it looks like that’s only going to continue. The Google-owned app is getting a total redesign this fall, and select Fitbit users may see an invite to try a beta version starting today.

For starters, Fitbit is reorganizing how it presents your data. Going forward, the app will be divided into three tabs: Today, Coach, and You. The Today tab isn’t changing too drastically from what it is now, but the main metrics you see up top can be customized to highlight different focus areas. For example, if you want to sleep better, you’ll see your Sleep, steps, mindfulness, and Zone Minutes first thing. If your goal is to improve your heart health, the app will instead emphasize your heart, health metrics, Zone minutes, and exercise. You’ve always been able to customize what you see up top; now, Fitbit provides some custom presets for common goals. In its press release, Fitbit also says the new tab will feature “more consistent charts, graphics, and icons that show your health trends.”

Screenshot of the new Sleep details screen in the Fitbit app Image: Google
Everything’s been redesigned to better fit Google’s Material Design standards.

The Coach tab is where content will live, like curated workouts or mindfulness sessions. Some of these will be available to free users, while others, like HIIT and dance cardio classes, will be exclusive to Fitbit Premium subscribers. The tab will also get filters that let you sort classes more easily (e.g., by time, required equipment, etc.)

The You tab is perhaps the most unfamiliar of the bunch. From a demo video, it appears that this is where you’ll be able to adjust personal settings, such as daily steps, bedtime, active zone minutes, etc. It’s also where you can view newly redesigned achievement badges. Fitbit says this is also where you can “manage community connections,” but it’s unclear what social features the redesigned app will have after Challenges were discontinued earlier this year.

It’s hard to see from official renders, but Fitbit says that it’ll be easier to log things like steps, exercise, and water intake — regardless of whether you have a Fitbit device. Otherwise, the look of the app has also been refreshed with a new color palette and updated photography, icons, and illustrations to match Google’s Material Design standards. From the official screenshots, it’s got a similar vibe to the Pixel Watch 2 watchfaces that leaked over the weekend. You could say the redesign finally makes it clear that Google owns Fitbit now.

None of this should come as surprising if you’ve been paying attention to the Android wearable space as of late. As mentioned, Fitbit ended its legacy Challenges and social features in March, angering several longtime users. Soon after, Google announced it would start the migration process from Fitbit to Google Accounts this summer. In May, Google announced Wear OS 4 at its annual I/O conference, and later this month, we’ll get to see how the new platform functions on the Samsung Galaxy Watch 6 series. Along the way, Google’s released a smattering of minor Wear OS and Fitbit updates.

It’s clear from this timeline that Google is laying the groundwork for the Pixel Watch 2, which is expected to launch later this fall alongside the Pixel 8. So far, we haven’t heard much about the second-gen smartwatch, though rumor has it Google will add a continuous electrodermal activity sensor and ditch Samsung’s processor for the new Qualcomm Snapdragon W5 Plus platform. When the Pixel Watch initially launched, there was understandable skepticism about whether Google would commit to its renewed wearables push. This, along with other efforts to further integrate Fitbit into the Google fold, seems to indicate that the Pixel Watch (and Fitbit) will be spared from Google’s graveyard. At least for now.

Sony’s take-anywhere XB100 speaker is on sale for less than $50

Sony’s take-anywhere XB100 speaker is on sale for less than $50
A photo of Sony’s compact SRS-XB100 Bluetooth speaker.
Few speakers offer as much bang for your buck — let alone charm — as Sony’s colorful XB100. | Photo by Chris Welch / The Verge

The world of portable speakers is vast and varied — a fact that is immediately apparent if you punch the words “Bluetooth speaker” into Google or Amazon. Thankfully, if you’ve been scouring the web for something affordable that will still sound better than your phone, Sony’s SRS-XB100 speaker is on sale at Amazon, Best Buy, and direct from Sony for as little as $48 ($12 off), its lowest price to date.

Despite its pint-size design, the XB100 manages to dish out crisp, clear sound with a surprising amount of low-end bass. The rugged little speaker offers up to 16 hours of continuous battery life and IP67 dust and water resistance, too, making it as suitable for an outing in the park as a pool party in your own backyard. You can even pair two XB100s together for stereo sound or use a single unit as a speakerphone, something that is seldom the case, even when you pony up for pricier Bluetooth speakers.

Read our Sony SRS-XB100 review.

Whether you want to admit it, back-to-school season is upon us. Fortunately for us deal hunters, the inevitable return to the classroom also means the return of back-to-school savings at places like Amazon and Best Buy. This year, eBay is also getting in on the action, offering 20 percent off select items through 11:59PM PT on August 6th when you apply offer code SAVE4SCHOOL at checkout.

As you might expect, eBay’s current promo covers a wide swath of gadgets and gizmos, from Philips Hue bulbs to LG’s unique StanbyME TV. One of the better deals available, however, is on the iRobot Roomba i4, which is available in refurbished condition via iRobot’s eBay storefront on its own for $139.99 ($110 off) or with an auto-empty dock for $219.99 ($130 off).

The Roomba i4 is nearly identical to our favorite budget robot vacuum, the Roomba i3 Evo, save for a longer runtime, which means it still packs smart mapping features, support for virtual assistants like Amazon Alexa and Google Assistant, and a physical spot-cleaning button for those times when you want to clean up a small area on the fly. Both models also come with a two-year warranty from iRobot, just in case buying refurbished tech gives you the slightest bit of pause.

Read our robot vacuum buying guide.

A few additional deals and discounts

  • There’s more to eBay’s back-to-school promo than just vacuums. Now through August 6th, for instance, LG’s 48-inch C3 OLED is on sale at eBay via Electronic Express for $1,037.59 (about $262 off) when you use promo code SAVE4SCHOOL. The 4K TV isn’t a huge step up from LG’s already-fantastic C2 panel, but it does offer more processing power and a few new picture modes.
  • Amazon’s third-gen Echo Show 5 is down to $44.99 ($45 off) at Best Buy, Target, and The Home Depot, beating its Prime Day price by $5. The Alexa-based smart display is a lot like the second-gen model we reviewed in 2021, only with a snappier AZ2 chip and better speakers — two upgrades that help solidify the compact display as one of the better options for your desk or nightstand.
  • If you want a colorful piece of eye candy that will never wilt, Lego’s Wildflower Bouquet is currently on sale at Amazon, Best Buy, and Target for $52.99 ($7 off). That’s nearly the best price we’ve seen on the 939-piece Lego kit, which allows you to construct lavender stems, Welsh poppies, and several other types of flowers.
  • You can grab Sony’s WH-CH720N at Amazon, Best Buy, and Target for around $128 ($21 off). The budget-friendly headphones aren’t quite as impressive as Sony’s more premium models — most notably, the WH-1000XM5 — yet they still offer good sound, 35 hours of battery life, and active noise cancellation for far less.
  • The physical version of Tears of the Kingdom is still available at Amazon and Walmart for $56.99 ($13 off). Nintendo’s wildly creative sequel to The Legend of Zelda: Breath of the Wild launched at $69.99, and while we have seen the excellent Switch title dip to as low as $52 or so, today’s deal remains worth pointing out given the sheer amount of game you get for the price. Read our review.

YouTube uses AI to summarize videos in latest test

YouTube uses AI to summarize videos in latest test
YouTube logo image in red over a geometric red, black, and cream background
Illustration by Alex Castro / The Verge

Google is experimenting with the use of AI to auto-generate YouTube video summaries, according to a notice on a support page dated July 31st. The page, which we spotted via Android Police, notes that these summaries will only appear next to a limited number of English-language videos, and will only be viewable by a limited number of users. They’ll appear on YouTube’s watch and search pages, and are intended to give a brief overview of a video’s contents without replacing its existing description written by a human.

“​​We’re starting to test AI auto-generated summaries on YouTube, so that it’s easier for you to read a quick summary about a video and decide whether it’s the right fit for you,” the support page reads. Android Police notes that users are typically able to sign up to participate in YouTube experiments over at YouTube.com/new, though participating in some tests may require a YouTube Premium subscription.

YouTube’s experiment is one of a raft of generative AI initiatives happening at Google right now, as the company races to find uses for the emerging technology. Back at its developer conference in May, for example, the company announced a new Play Store feature which aimed to use generative AI to summarize app user reviews. But of course, that’s just the tip of the iceberg when it comes to Google’s AI efforts which include a new Search Generative Experience, and Duet AI tools for its Workspace productivity apps.

Other companies have also attempted to use AI to auto-generate summaries of online content. Artifact, for example, recently launched a summary feature for news articles.

If they end up getting a wider rollout, it’ll be interesting to see if the AI summaries impact how YouTube creators structure their videos. Every policy change and new feature introduced by the video platform can have wide-ranging effects on its content ecosystem, as creators attempt to please its all-seeing yet obscure recommendation algorithm. Who knows what will happen when creators have to make videos for both humans and Google’s AI to understand?

Your Google data and YouTube videos will be easier to migrate after GDPR challenge

Your Google data and YouTube videos will be easier to migrate after GDPR challenge
Illustration of Google’s wordmark, written in red and pink on a dark blue background.
Google Takeout is getting new features that will allow users to upload their Google account data to third-party services. | Illustration: The Verge

Google is making it easier to backup and transfer your personal data between third-party services, in response to a GDPR investigation by Italy’s AGCM competition watchdog.

In a press release announcing the changes, the AGCM said that Google’s binding commitments will “ensure significant automation of the procedure available for data export,” and “improve the interoperability mechanism that makes the data available in the Google ecosystem accessible to third-party platforms.”

Google has made three commitments to resolve the investigation. The first two involve enhancing Google Takeout, while the third will introduce a new solution to “allow direct data portability from service to service” for authorized third-party operators, specifically regarding data generated through user activity on Google’s online search engine and YouTube platform.

As 9to5Google notes, the third commitment seems to build on work that Google is already undertaking within the Data Transfer Initiative — an open-source project backed by Meta, Apple, Google, and Microsoft that supports the direct transfer of user data between online platforms. The initiative already spawned a service-to-service transfer tool in 2020 that allows Facebook users to transfer their photos and videos to Google Photos without needing to manually download and re-upload the files.

The Google Takeout service already allows users to export their personal YouTube videos along with their search history and comments on the platform, for backup and preparation for export to third-party services. A “direct service-to-service portability solution” will make things easier and faster (no local downloads) for users and third-party operators. Google anticipates that this capability will be launched during the first quarter of 2024, and that third-party service providers will be able to test it “at least six months” prior to the official release.

The investigation began after Hoda, an Italian data export startup, accused Google of impeding its US users from sharing their personal data with other digital service platforms. By making Google’s proposed commitments binding, the AGCM has now closed its investigation.

Uber Posts 14% Rise in Revenue as Growth Slows

Uber Posts 14% Rise in Revenue as Growth Slows The company’s growth decelerated as the rebound from the pandemic normalized and its freight business declined. It also swung to a profit.

Meta’s AI ‘personas’ might launch next month

Meta’s AI ‘personas’ might launch next month
Image of the Meta logo and wordmark on a blue background bordered by black scribbles made out of the Meta logo.
Illustration: Nick Barclay / The Verge

Meta could launch AI-powered “personas” in its services — which include Facebook and Instagram — as soon as next month, giving users a new way to search, get recommendations, and otherwise engage with its products, the Financial Times reports. Citing conversations with three company insiders, the FT notes that the chatbots could come with distinct personalities, including one that offers travel recommendations “in the style of a surfer” and another that speaks like Abraham Lincoln.

The imminent launch could help Meta compete on two fronts. On the one hand, built-in chatbots could be a way to boost engagement with services like Facebook and Instagram in the face of competition from the likes of TikTok. On the other, the chatbots could serve as a display of Meta’s AI capabilities as it competes with Microsoft-backed OpenAI and Google’s Bard.

Meta CEO Mark Zuckerberg has been open about his plans to build “AI personas” into the company’s products. In February he announced the creation of a new product group focused on generative AI. “Over the longer term, we’ll focus on developing AI personas that can help people in a variety of ways,” Zuckerberg wrote. “We’re exploring experiences with text (like chat in WhatsApp and Messenger), with images (like creative Instagram filters and ad formats), and with video and multi-modal experiences.”

In early June, app researcher Alessandro Paluzzi spotted signs of a new “Chat with an AI” feature in the Instagram app that would be able to answer questions and give advice in the style of 30 different AI personalities. The chatbot could also help users compose messages, according to the leak.

Zuckerberg again mentioned the company’s AI initiatives in an earnings call last week. He said the company is building them using its own LLaMA large language model. “You can imagine lots of ways that AI can help people connect and express themselves in our apps, creative tools that make it easier and more fun to share content, agents that act as assistance, coaches or that can help you interact with businesses and creators and more,” the CEO said. More details on Meta’s AI road map are expected to be announced at its Connect developer event in September.

While the CEO’s comments have emphasized the benefits such chatbots could have for Meta’s users, the Financial Times notes that they could also provide the company with more data on their interests to help with ad targeting. In the past couple of months, rival social media company Snap has tested adding sponsored links into its ChatGPT-powered My AI chatbot.

A spokesperson from Meta did not immediately respond to The Verge’s request for comment.

lundi 31 juillet 2023

Twitter gets special permission to be ‘X’ in the iOS App Store

Twitter gets special permission to be ‘X’ in the iOS App Store
A pink Twitter bird logo, with the company’s new X logo in white overlayed.
Illustration: The Verge

Twitter, which is rebranding as X, is now listed as X in the iOS App Store, suggesting the app got special treatment from Apple to allow a single-character name. The renaming was briefly hindered by a rule forbidding single-character app names within the App Store — the actual app name on iPhones and iPads already showed up as X.

The exception could be a sign Apple wants to keep the hatchet buried with X owner Elon Musk. Late last year, the then-CEO of Twitter accused Apple of threatening to remove the Twitter app from the store. After meeting with Apple CEO Tim Cook, Musk later said it was a simple “misunderstanding.”

Alongside the X rebranding, the company also updated its tagline in the store, from “it’s what’s happening” to “blaze your glory!” — a phrase that Musk tweeted (er, sorry, posted) this morning.

A screen shot of the App Store listing for the X app. Screenshot: Wes Davis / The Verge
Twitter is now simply “X” in the iOS App Store.

Twitter has been clumsily transitioning to X for about the last week. The social network’s new “interim” logo, which was tweeted at Musk by a Twitter user and looks suspiciously like a Unicode symbol, was added to the site after Musk tweeted about it several times the day before. The symbol feels a little more permanent now as the company has jammed an obnoxious brightly-lit version of it on top of its headquarters in San Francisco.

The former official account of Twitter on the network also switched to simply @X after the handle was taken from a user who’d had it since 2007. But the company still has some ground to cover before the transition is complete. The Twitter.com domain name still doesn’t redirect to X.com (it’s currently the other way around), Twitter Blue is still Twitter Blue, and the company’s support page is still lousy with references to “Twitter.”

Loki season 2 looks like a race through time and space in new trailer

Loki season 2 looks like a race through time and space in new trailer
Image: Disney

Loki’s first season ended by cracking the multiverse so wide open that it seemed like all of existence might be in serious jeopardy or at least on the verge of being conquered by a certain Kang. Both of those possibilities have seemed like they’re becoming realities judging from Marvel’s recent films, but in the first trailer for Loki’s upcoming second season, there appears to be some hope that things can still be put right.

After two Spider-Verse movies about people traveling to other dimensions and glitching out because they’re not supposed to be there, it’s interesting to see Loki (Tom Hiddleston) “time slipping” in Loki’s new season 2 trailer, both because of the visual similarities between the two phenomena and because it’s something few people understand. Somehow, the god of mischief is uncontrollably jumping to random points in the timeline, and while neither Time Variance Authority agent Mobius M. Mobius (Owen Wilson) nor agent Ouroboros (Ke Huy Quan) can explain why, all signs in Loki’s new trailer point to Kang the Conqueror (Jonathan Majors) being the cause.

In addition to Loki’s timeslipping within the TVA — something that’s not supposed to be possible — the trailer establishes how many of the organization’s other employees, like Hunter B-15 (Wunmi Mosaku), Ravonna Renslayer (Gugu Mbatha-Raw), Casey (Eugene Cordero), and Miss Minutes (Tara Strong), will once again find themselves navigating through strange timelines where things don’t always line up the way one might expect them to. What’s even more interesting, though, is the exchange Loki has with his alternate reality variant Sylvie (Sophia Di Martino) about the two of them being gods and the brief glimpse the trailer features of one (or perhaps both of them) doing some fancy Asgardian magic.

Unsurprisingly, Majors’ Kang the Conqueror is both very present (see: Avengers: The Kang Dynasty) and doesn’t say all that much in the trailer, which leaves it unclear just how large a role he’ll have in Loki’s second season. But given that the villain formerly known as He Who Remains is meant to be the MCU’s next Big Bad™, one imagines that his role in Loki’s season 2 is going to be the subject of quite a bit of discussion when the show returns.

Loki season 2 premieres October 6th.

Microsoft argues its Activision Blizzard case with UK regulators

Microsoft argues its Activision Blizzard case with UK regulators
Activision Blizzard wordmark over an Xbox logo
Illustration by William Joel / The Verge

Microsoft has submitted a new change of circumstances document to the Competition and Markets Authority (CMA) in the UK, arguing its case for its proposed Activision Blizzard deal to be reconsidered for approval.

The CMA first blocked Microsoft’s proposed acquisition of Activision Blizzard in April, with the regulator making it clear it had concerns over the effect Microsoft’s acquisition could have on the emerging cloud gaming market. Weeks later, the European Commission then approved the deal thanks to Microsoft’s cloud gaming agreements with Nvidia, Boosteroid, and others and a commitment to the EU to open up cloud licensing access to Xbox and Activision Blizzard games.

Microsoft now argues the UK regulator should take into consideration its cloud gaming deals and the EU monitoring of them, a new Call of Duty agreement with Sony, and even fresh material from the FTC case “which undermines the [final report’s] conclusions.” Microsoft is also working on a final proposal to modify the merger agreement to address the CMA concerns more directly, which could involve selling off its cloud gaming rights in the UK.

 Image: CMA
Details on Microsoft’s Sony agreement are heavily redacted.

Microsoft’s document is heavily redacted, so references to the company’s 10-year agreement with Sony over Call of Duty don’t shed any new light on the deal terms. We also still don’t have details of Microsoft’s final proposal to restructure its Activision deal, either, but the CMA is looking for comments from Microsoft’s rivals by August 4th and will accept final undertakings or make a final order by August 29th.

That means we should get more details on Microsoft’s final proposal in the coming weeks. Microsoft recently agreed to an extension to its $68.7 billion deal with Activision, pushing the new deal deadline to October 18th. The extension gives Microsoft and Activision plenty of time to attempt to address the CMA’s cloud gaming concerns.

Twitter Threatens to Sue Center for Countering Digital Hate Over Research

Twitter Threatens to Sue Center for Countering Digital Hate Over Research The Center for Countering Digital Hate said it had received a letter from X, Twitter’s parent company, accusing it of trying to hurt the social platform with its research.

Sony’s latest PS5 beta supports Dolby Atmos and up to 8TB of M.2 SSD storage

Sony’s latest PS5 beta supports Dolby Atmos and up to 8TB of M.2 SSD storage
A PlayStation 5 DualSense controller rests on a PlayStation 5 console.
Photo by Vjeran Pavic / The Verge

Sony has started testing a new PlayStation 5 software beta that includes Dolby Atmos support, up to 8TB of M.2 SSD storage support, and a variety UI improvements. The beta is rolling out in select countries today and Sony typically makes beta features available to all PS5 consoles within a few months.

The biggest addition is Dolby Atmos support. In PS5 games it looks like Sony’s 3D Audio implementation (Tempest 3D AudioTech) will be compatible with Dolby Atmos devices like sound bars, TVs, or home theater systems. Media apps like Netflix can also update their apps on PS5 soon to support Dolby Atmos audio. “Tempest 3D AudioTech specifically renders to the Dolby Atmos audio devices in use – including overhead channels – allowing for even greater levels of immersion in the audioscapes of PS5 games,” explains Sony in a PlayStation blog.

 Image: Sony
The new Dolby Atmos support.

The PS5 currently supports up to 4TB of expandable M.2 SSD storage, but that maximum is being increased to a 8TB limit with this beta software. You’ll still need an M.2 SSD that meets the minimum requirements (mostly 5,500 MB/s or faster), but a doubling of the storage limit means there are even more storage options for PS5 owners.

Sony is also adding a bunch of UI improvements and some quality of life changes with this latest PS5 software update. You can now mute the PS5 beep sound that chirps when you turn the console on or off, or when it goes into rest mode. Sony is also offering up the option to simply change the beep volume, too.

You’ll also get a new option to enable haptic feedback from a DualSense controller while navigating around the PS5 user interface. Sound effects like moving focus from one section to another will trigger haptics with this option enabled, alongside haptic feedback for when you reach the end of a scrollable section.

 Image: Sony
Second controller support.

This controller haptic feedback is available alongside a new accessibility feature that lets you assign a second controller to one account to use it as an assist controller. This is great for helping children or friends complete a difficult part of a game, or navigating around the PS5 UI.

Sony is also improving the PS5 social aspects. You’ll now be able to invite players into a closed party without adding them to a group, and also send open or closed party invites to groups instead of just a single friend. Much like Discord, you can now see a preview of someone sharing their screen before you join a party, and it’s now easier to see which friends are in parties in the friends tab. Sony is also adding emoji reactions for messages.

You can sign up to get access to Sony’s PS5 betas right here, and this particular update should roll out to all PS5 consoles in the coming months.

New ‘X’ Sign on Twitter’s Headquarters in San Francisco Is Under Investigation

New ‘X’ Sign on Twitter’s Headquarters in San Francisco Is Under Investigation An “X” sign, installed on the roof of the company’s headquarters in San Francisco as part of its rebranding, lacked proper permits, officials said.

Is It an E-Bike, or a Motorcycle for Children?

Is It an E-Bike, or a Motorcycle for Children? With a throttle and no pedals, Super73’s new “electric balance bike” blurs the lines of regulation and safety. “No license, registration or insurance required,” its marketing promises.

dimanche 30 juillet 2023

‘X’ on Twitter’s Headquarters Faces Investigation Over Permit Violations

‘X’ on Twitter’s Headquarters Faces Investigation Over Permit Violations An “X” sign, installed on the roof of the company’s headquarters in San Francisco as part of its rebranding, lacked proper permits, officials said.

Apple confirms bug stops Screen Time limits from sticking for kids

Apple confirms bug stops Screen Time limits from sticking for kids
An illustration of the Apple logo.
Illustration: The Verge

If your kid has been mysteriously busting through the Screen Time limits you set on their Apple device, the Wall Street Journal might know why: the publication found that a bug has been preventing certain Screen Time limits set via the Family Sharing system from saving correctly for months. Apple was supposed to fix the issue back in May, but apparently the problem has persisted.

Apple’s Family Sharing system allows parents to put usage limits on their kids’ devices, with one of the key controls being the ability to monitor and limit their usage of specific apps and the device as a whole through a feature called Screen Time. The Journal reports finding that a specific setting known as Downtime, which blocks access to the entire device, has been failing to save correctly; in one case, someone had to set Downtime limits three times before the limit properly saved. In the meantime, kids might have had more access to their device than parents wanted.

Apple confirmed the ongoing bug to the the Journal and said that it’s working on solutions, but it didn’t offer any kind of timeline. “We are aware that some users may be experiencing an issue where Screen Time settings are unexpectedly reset,” Apple told the Journal. “We take these reports very seriously and we have been, and will continue, making updates to improve the situation.”

iPhone 15 Pro might get a titanium frame, thinner bezels, and a price hike

iPhone 15 Pro might get a titanium frame, thinner bezels, and a price hike
iPhone 14 Pro Max in-hand showing Dynamic Island displaying phone call info.
An iPhone 14 Pro Max. | Image: Nilay Patel / The Verge

Some big changes are expected to come to this year’s iPhone 15 Pro lineup — but they might come alongside a price hike, too. In Bloomberg this morning, reporter Mark Gurman confirmed a handful of details that have been floating around all year about what to expect when the next iPhone lineup is announced in just over a month.

The new Pro models will both come with titanium frames, instead of stainless steel, making them stronger and lighter, according to Gurman. Their screens will also have thinner bezels, thanks to a new display technology, shrinking the size of the black border by about a third. (Earlier leaks show what that might look like.) And as previously reported, expect the mute switch to be swapped out for a customizable button and the Lightning port to be replaced by USB-C.

That might all come at a price, though. Gurman says he expects a price increase outside the US, and “wouldn’t rule out a price increase in the US,” either. That follows reporting earlier this week and an analyst note suggesting prices could go up by up to $200 when it comes to the Max model.

Gurman mentions two other big upgrades coming to Apple’s devices this year. The standard iPhone model is expected to drop the notch in favor of the Dynamic Island, bringing it more on par with the Pro models. (Previously rumors suggested it’ll be stuck at a 60Hz refresh rate, though, instead of 120Hz like the Pros — and virtually all comparably priced Android phones.) Gurman also reports that the next Apple Watch processor, the S9, will have a “fairly sizable performance bump,” marking the first notable speed boost since 2020.

Apple normally announces its new iPhones and Apple Watches in mid-September. They’ll be going up against Samsung’s new lineup of folding and flipping phones, which were just updated this week.

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Barnes & Noble is reinventing itself, but not its e-readers

Barnes & Noble is reinventing itself, but not its e-readers
An image of an e-reader being held in front of yellow flowers.
The Nook Glowlight 4e struggles to stand out, but at least it’s got buttons to turn the page. | Photo by Sheena Vasani / The Verge

The company is looking to give its stores an indie bookstore vibe, but its e-readers have more of an Amazon Kindle in the early 2010s vibe.

My first e-reader wasn’t a Kindle, it was a Nook. It had a 6-inch 167 ppi E-Ink display and a tiny, terrible, but exciting LED display underneath. There was a headphone jack, wi-fi, and a music player built right in. Coming out a year before the iPad, it felt electric. It felt like Star Trek. It felt like the perfect bridge device between my smartphone and my computer. But soon Amazon turned its considerable might, and ability to subsidize its ebook business with all its other more lucrative businesses, against Barnes & Noble, and as it raced Amazon to the cheapest e-reader Barnes & Noble lost whatever identity its e-reader division was developing.

Now, years after Amazon won and Barnes & Noble lost, the company is privately held and it has a new CEO, James Daunt. Daunt was brought on in 2019 to help save the company that had been devastated by high rents on its stores, a precipitous decline in sales, and the aforementioned retail giant. Daunt’s vision for the indie bookstore killer approaches the ironic. The once giant of publishing is handing control of its stores to its managers, attempting to instill in each of its stores the independent spirit it used to quash. Wall Street Journal has a profile of the company out this week that’s a fascinating look at how Barnes & Noble is learning to compete with Amazon without cannibalizing itself in the process.

The Nook business doesn’t come up in the profile, and thats probably for the best. When you’re trying to rebrand your company as indie and cool you can’t show up with the Nook. While most e-readers are slim, with small bezels and sleek exteriors, the E-Ink part of the Nook line up looks like it stumbled out of 2012. Looking at it I feel the urge to ask the Glowlight 4 who the president is.

An image of a very boring e-reader. Image by Barnes & Noble
The Nook Glowlight 4 looks familiar...

And I don’t think it’s supposed to be this way. When Daunt launched the $149 Nook Glowlight 4 in 2021 he said that the company was looking to “reinvigorate Nook in the coming months and years.” Since than the company released four ebook-reading devices. There’s the 10-inch Android tablet made by Lenovo, that...looks like every other $130 tablet. But at least it’s got the Google Play Store on the home screen so you can choose which e-reader app you use.

Then there are the E-Ink readers. The flagship is the Nook Glowlight 4 which is a little more expensive than the Kindle and a little cheaper than the Kobo, and few features lighter than both. But it does have page turning buttons! The $99 Nook Glowlight 4e has page-turning buttons too, but sacrifices even more than the Glowlight 4 to keep its price low. Namely the quality kind of sucks. We had lots of issues with responsiveness which is probably the most frustrating sin an e-reader can commit. If I press a button to turn the page...I need the page to turn.

In September Barnes & Noble is going to try and turn things around with the $199 GlowLight 4 Plus. It’s waterproof. It’s got a headphone jack and Bluetooth. There is 32GB of onboard storage and a front-lit E-Ink display with 300ppi resolution and color temperature control. It’s not that first generation Nook from way back in 2009, but it feels more exciting than what Amazon is offering at the same price.

The problem is, like the other Nook e-readers its kind of dorky, and if you’re already in the Kindle ecosystem—which a lot of people are—there’s not a super compelling reason to switch over beyond a desire to cut the Amazon cord or because you love buttons.

An image of an e-reader being held above a pool. Image by Barnes & Noble
You can’t see it, but this thing has a headphone jack.

The Nook lineup includes a couple of other features that should theoretically be compelling, but always come up just short. For example, you can access library books on the Nook, but keeping with the early 2010 theme of this lineup, you will need a USB cable and Adobe software. Meanwhile Overdrive can send books to your Kindle directly, and while it can be difficult to set up, Kobo has Overdrive built in.

It’s unclear how Daunt’s current “reinvigoration” of the Nook brand is going for the company financially, but from the outside I don’t see how it can be doing anything but breaking even. Anti-Amazon customers and Nook diehards who never switched can’t be that much of a market, and it also has to compete with Kobo to woo people opposed to Amazon—which analysts estimate owns between 68 and 83-percent of the ebook marketshare in the U.S.

With that kind of dominance Barnes & Noble either needs to fight over the scraps with Kobo (which is owned by Rakuten—the massive Japanese online retailer) or differentiate itself. Lackluster design and physical buttons aren’t gone be enough.

I’d love to see Amazon release an Android E-Ink tablet. These tablets are getting more popular in non-American markets where one two to companies don’t have a virtual monopoly on the e-reader space. You can buy one on Amazon or direct from the manufacturer pretty easily. I’m personally enamored with Onyx Boox and its line up of Android E-Ink tablets.

 Photo by Amelia Holowaty Krales / The Verge
The Leaf 2 starts at $199, has page turning buttons, the Google Play Store, and a user experience that needs improvement.

The problem is the software experience isn’t always very good, and most Android applications aren’t built for E-Ink displays with their glacially slow refresh rates. This leads to a lot of friction that doesn’t exist when you use a traditional tablet or phone.

But Barnes & Noble has a lovely app experience. It could theoretically do away with a lot of that friction. Imagine an e-reader that supported the Barnes & Noble store out of the box but allowed you to also access your Kindle library, or easily check out a book from Libby, or scroll through your bookmarked articles in Pocket too.

Amazon will never build a Kindle with that flexibility—it ones you to stay right in the Amazon ecosystem. Kobo is similar. There’s a reason downloading a library books isn’t as seamless as buying a booking from the Kobo store. But Barnes & Noble is the bookseller that wants to show off its independent spirit. It wants its brick and mortar stores to express their individualism. So why not its e-readers too?

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Etsy sellers say a fraud protection program is destabilizing their businesses

Etsy sellers say a fraud protection program is destabilizing their businesses
Illustration of the Etsy logo
Illustration by Alex Castro / The Verge

D., a carpenter and Etsy seller of several years, recently sold a piece of custom, made-to-order furniture for around $150. The sale itself was business as usual for their shop — but it came with a sense of exasperation. Their earnings would be tied up for weeks while bills, rent, and expenses pile up.

Since late June, Etsy has had D.’s account under restrictive settings, putting a hold on the bulk of money that’s coming in as customers place orders. In D.’s case, 75 percent of earnings from a $150 order, as an example, are being held by Etsy — in what’s known as a “payment reserve” — for anywhere between two weeks and 45 days. After Etsy fees, taxes, and other expenses are pulled from the remaining 25 percent D. has access to, they’re only left with around $13.

“I’m in stress mode right now,” D. says. “I wake up at 4 in the morning, and I’m sitting in bed thinking about this.”

D., who asked that The Verge not identify them for fear of retaliation, is far from alone. A moderator of the r/EtsySellers subreddit says the group has seen a surge in questions about shops being placed on reserve. Chiarra Lohr, secretary-treasurer of the Indie Sellers Guild, which represents artisans, including Etsy sellers, says the organization has heard from dozens of longtime sellers who’ve had their accounts placed on reserve in recent months. And in late May, the chorus of questions about payment reserves grew loud enough that Etsy felt compelled to respond publicly, posting a short message about the system.

According to Etsy’s terms of service, placing accounts on reserve is meant to protect buyers and make sure sellers are able to keep up with the flow of orders — the idea appears to be that it will push sellers to work through their backlog and ship purchases so that their full funds are released to them. Shops might have a reserve placed on their account if they just started selling on the marketplace, got an influx of orders, or if orders are consistently shipped without tracking.

An r/EtsySellers moderator told The Verge that they’ve observed that most reserve cases stemmed from orders being shipped without tracking information. They also pointed to buyers being scammed by new shops that pop up, take an order, and delete their storefront. Reserves mitigate this problem by keeping customers’ money in Etsy’s hands so that if problems arise, it can be returned quickly. If scammers can’t access the funds for a set period of time, it could disincentivize this kind of fraud. (Etsy didn’t respond to specific questions about whether recent reserves are connected to this.)

But sellers like D. say Etsy is applying reserves to longtime shops in good standing, and they’ve been unable to get answers from Etsy about why their money is being held. D. says their shop hasn’t had an influx of orders or refunds, and out of hundreds of orders this year, just one was shipped without tracking. More than $3,000 of D.’s earnings are held in reserve, according to a screenshot they shared — they have access to about 1 percent of that after fees, taxes, and other costs are deducted.

The shift in how they’re paid has been stressful for D. and other sellers who are making custom products that take longer to produce and mail out.

“When I ship those orders, I get [that $3,000]. But because my items are made to order, I need the cash flow,” D. says. “I pay my rent, I pay my groceries, I live on the money from Etsy. And so $3,000 that I would have otherwise had here, just five days before rent is due, I don’t have.”

Many Etsy sellers live “hand to mouth,” as D. puts it — though they might stock premade products in their shop, they often use money from a sale to purchase materials for that order. Lead time for orders from D.’s shop is about two weeks; in the meantime, they’re forced to dip into savings and credit to fund their business and personal expenses.

Less than 2 percent of shops currently have a payment reserve placed on their accounts, and for most of those shops, the amount being held is less than $50, says Chirag Patel, head of payments at Etsy. The company says that, on average, funds on reserve are released to sellers within two weeks.

“In some cases, we will delay a portion of funds from a sale until we can confirm that the order has shipped. This enables us to continue paying sellers in a timely manner while taking the steps necessary to help keep our marketplace safe and protect our customers when there are unexpected issues with their order,” Patel told The Verge via email.

Though reserves are affecting just a fraction of the total sellers on Etsy, those who are subject to the rules can struggle to maintain their business with the delayed cash flow. Another seller, Y., had a payment reserve placed on their account in mid-May without any prior warning. Y., a metalsmith making high-quality custom jewelry, has completed tens of thousands of sales and maintains a high customer rating. (Y. also requested anonymity, fearing retaliation for speaking out.)

At times, Y.’s orders were late to ship out, and they acknowledge that the payment reserve on their account may be due to that. Their focus, though, has been on delivering the best to their customers by making custom prototypes and testing products before sending them out. The unexpected hold on a large portion of their earnings means that their business, ironically, has become less stable than it was.

Y. uses precious metals in their work, like gold, and prices custom items for customers based on the price of gold that day. When their account wasn’t under reserve, the roughly five-day difference between when they purchased materials to when the money was transferred to them was manageable; now, that difference can stretch to two weeks or more. Y. says the delay in payments has forced them to reduce restocks, and they’re unable to keep as much inventory. They’re also declining high-value custom work.

“It’s incredibly frustrating for both me and my customers who desperately want me to restock stuff,” Y. says.

Though the reserve system might block scammers from running off with customers’ money, it’s created a situation that can quickly spiral for legitimate sellers who don’t have funds stockpiled to cover operating costs. The system is more complicated than Etsy, holding 75 percent of the total amount a buyer paid.

Each time a sale is made, a seller’s reserve minimum — that 75 percent portion of the sale — goes up accordingly, creating a running count that a seller must meet. If a seller buys a shipping label, pays for Etsy ads, or otherwise zeroes out the 25 percent portion that’s available to them, the remaining balance is pulled from the 75 percent set aside. Subsequent profit from sales first goes toward replenishing the reserve minimum before money is available to be deposited into a seller’s own account.

“I had to take a personal loan to pay people for the first few weeks, because I had just restocked and it was a complete surprise to suddenly be getting zero dollars from my payment account,” Y. told The Verge via text message.

Y. says they’re not upset by the payment reserve system on the marketplace — the most disruptive part is the way Etsy has designed it. They point to the role Etsy has played in providing job flexibility to them and to other disabled artisans and small sellers that increasingly feels distant. Indie artisans have long complained that it’s becoming harder and harder to support themselves via Etsy sales as the company has relaxed rules around the definition of handmade, increased fees, and pushed sellers to offer services like tracked shipping and around-the-clock customer service.

One way some sellers have been told they can avoid reserves is to meet the Star Seller program requirements, a designation given by Etsy that rewards shops that meet shipping and customer service benchmarks.

But for some Etsy shops, responding to messages within 24 hours and shipping according to Etsy’s requirements isn’t feasible. Lohr of the Indie Sellers Guild says the group heard from a baked goods seller, for instance, who ships orders right before a customer’s event. But customers might place orders months in advance, and Etsy’s processing time only stretches to up to 10 weeks.

“She’s doing what is best for her customers and her business, but in the Etsy system, it’s showing that she has late orders that haven’t been processed,” Lohr says. The Indie Sellers Guild recently started a petition imploring Etsy to work with sellers who are affected by reserves.

D., the custom furniture seller, is desperately trying to hit Star Seller status so that their reserve might be lifted in August. Orders must ship on time, and customer messages must be returned within 24 hours. D. considers themselves lucky — they can operate a smartphone at lightning speed and quickly communicate with customers. But not every person reliant on Etsy is in that position.

“There are people out there who are not digital natives, who are not native English speakers, who are older, who are really making a living on this,” D. says. “I have all those things going for me, and [if] it’s still hard for me, it is just 10 times harder for anybody who can’t navigate these systems successfully.”

The Tile Mate and Apple’s AirTags have dropped to some of their best prices

The Tile Mate and Apple’s AirTags have dropped to some of their best prices
A close-up image depicting a set of hands holding a selection of Apple AirTags.
You can buy four AirTags for $84.99, or about $21 each. | Photo by Vjeran Pavic / The Verge

Now we’ve reached the end of July, back-to-school season is officially upon us. If you’re starting to shop for supplies to help kick off the new school year on the right note, we curated a guide to a range of helpful gadgets. We also found a number of good deals this week that’ll help you prepare.

Right now, for example, you can buy some of the best item trackers from Tile and Apple at some pretty notable prices. First off, the latest Tile Mate in black with a pack of lost and found labels for $19.99 ($10 off) from Amazon, which is an all-time low. The platform-agnostic Tile Mate will help you or your children keep track of backpacks, lunch boxes, tote bags, keys, and other belongings up to 250 feet away. That might be 150 feet less than the $35 Tile Pro, but that’s still a good distance, and the Mate is significantly cheaper. And the lost and found labels will come in handy should you or your kid, ironically, also happen to lose the tracker.

Alternatively, if you’d like a pack of item trackers for the whole family, you can buy four of Apple’s AirTags for $84.99 ($15 off) from Amazon and Walmart, which are their second-best price yet. The Bluetooth item trackers can tap into Apple’s vast Find My network. That, combined with its with Apple’s Ultra Wideband (UWB) chip in many of the latest iPhones, allows for exceptionally precise and accurate tracking. Since the AirTags don’t have a loop or keychain clip built-in like the Tile Mate, you might want to pair them with Nomad’s $15 leather loop or this official Apple one on sale for $27.99 ($12 off) to attach it to keys or other things.

Speaking of handy back-to-school supplies, right now Case-Mate’s Fuel USB-C Charger is on sale starting at just $17.70 ($12.30 off) at Amazon. That’s just about $2 shy of its all-time low price and even better than the Prime Day discount. We’re fans of these little chargers here at The Verge thanks to their unique, translucent design and the fact it comes in a variety of fun color options. Looks aside, they’re also very powerful and portable, which each charger capable of delivering 30 watts of power to smartphones, tablets, and even handheld consoles like the Nintendo Switch.

In case you missed it, Samsung announced a number of new products at its Unpacked event earlier this week. One of these is the new Galaxy Z Flip 5 and Z Fold 5 phones, which retailers are already offering some pretty good preorder promotions on.

Right now, for example, you can preorder the Samsung Galaxy Z Flip 5 starting at $999.99 from Amazon with a $150 gift card included. You can also preorder it from Best Buy with a $100 gift card. Samsung’s newest 6.7-inch flip phone folds in half so you can slip it into your pocket easily. It comes with a larger front cover display as well as the snappy Snapdragon 8 Gen 2 processor.

If you’re interested in the Galaxy Z Fold 5, you can preorder it from Amazon starting at $1,799.99 with a $200 gift card. Best Buy is also throwing in a $100 gift card when you preorder the device there. The Fold 5 also folds in half but like a book with a 7.6-inch inner display. The new foldable now comes with an updated hinge that allows it to fold flat.

If you’re in the market for a Bluetooth keyboard, right now the latest Apple Magic Keyboard is available for $69.99 ($30 off) at Woot – its best price yet. The wireless keyboard pairs well with a range of Apple devices, including iPads, Mac desktops, MacBooks, and even iPhones. It also comes with scissor key switches that are comfortable to type on. Plus, you won’t need to buy AAA batteries, either, as it recharges via a Lightning port. Just be mindful that it doesn’t come with Touch ID like the newer model. The Apple accessory also only comes with the 90-day Woot warranty.

A few more deals to kick off the weekend on the right note

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Model 3 owners love their Teslas but increasingly not Elon Musk: survey

Model 3 owners love their Teslas but increasingly not Elon Musk: survey
Illustration by Kristen Radtke / The Verge; Getty Images

Bloomberg’s latest survey of thousands of Model 3 owners presents a conflicted view of Tesla and its CEO Elon Musk, suggesting that while owners are happy with their cars they’re souring on Musk himself. The survey, which asked 5,000 Model 3 owners a series of questions about their vehicles and views on Tesla and Elon Musk more generally, follows a similar project from 2019, making it possible to track how sentiment has shifted over time.

Perhaps the most interesting aspect of the survey is the divergence in opinion on the Model 3 itself, versus the man whose name is so closely intertwined with the Tesla brand. Overwhelmingly, respondents strongly agreed that the car is enjoyable to drive, and said that it’s been more reliable than previous cars they’ve owned. A majority of owners say they don’t intend to ever buy a gas-powered car again, and almost three quarters of those surveyed say they’re considering a Tesla for their next purchase, with the Cybertruck the most popular answer.

Bloomberg’s chart showing the declining sentiment towards Elon Musk. Image: Bloomberg
Bloomberg’s chart showing the declining sentiment towards Elon Musk.

And yet, Bloomberg reports that “the steepest change of opinion was the drop in Musk’s approval.” Respondents said they agreed that he should stop tweeting and stay out of politics. People were particularly wary of his purchase of Twitter (now being rebranded to X), which a majority agreed had been a “distraction” from his work at Tesla. When people had decided to sell their Tesla and switch to another brand, “disapproval of Elon Musk” was cited as the most popular reason. Democrats, unsurprisingly, had the most negative views of Musk, while those who’d voted for Trump in 2020 viewed him more positively. Despite the drop in sentiment, respondents still agreed on average that Musk is the right man to be leading Tesla.

A graph showing sentiments on Elon Musk versus whether people would buy a Tesla again. Image: Bloomberg
A chart highlighting how sentiment of Musk contrasts with whether customers would buy another Tesla.

A couple of other answers I found interesting:

  • While most respondents said they were considering a Tesla for their next car, other brands mentioned (in declining order of popularity) included Rivian, Ford and Hyundai. The ID Buzz was the only Volkswagen to appear on the list.
  • Range was reported to be about 91 percent of the original rated capacity after 100,000 miles, due to battery degradation.
  • People’s perception of Tesla’s customer service improved if they accessed it online or via Tesla’s app, but declined via phone. Once Tesla actually worked on their car, a majority of owners were satisfied.
  • The Model 3’s brakes and chassis were rated as its most reliable component, followed by battery and drive-system. Exterior reliability was lowest, with paint chips and scratches being the most common complaints.

Finally there’s the section of the survey on Tesla’s driver-assistance system, which Bloomberg calls “the first major driver assessment of Tesla’s autopilot software.” A majority of customers think the “Full Self-Driving” feature was worth the price they paid for it, and think that Tesla is on the right track with its approach. But opinions were more mixed on whether it’s reliable enough for the average driver, with specific issues cited including problems navigating construction zones, and responding to emergency vehicles (a concern that overlaps with a federal investigation).

The survey paints a nuanced view on the attitudes of Tesla owners who are happy with their cars and the company, but frustrated at the behavior of its CEO. Bloomberg’s full writeup is well worth a read.

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