My mum is locked out of her Apple iPad and can’t get her photos

My mum is locked out of her Apple iPad and can’t get her photos

A reader writes that their 79-year-old relative can’t access her tablet or iCloud account

My 79-year-old mother has found herself locked out of her Apple iCloud account and denied access to many years’ worth of family photos saved on her original iPad.

She has had long periods in hospital and her iPad is very precious. The device concerned is a old model and she neglected to update the software.

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