Twitter restores suicide-prevention hotline feature after outcry

Twitter restores suicide-prevention hotline feature after outcry

Top official confirms feature was removed but only temporarily, following Reuters report that prompted criticism of Elon Musk

Twitter has restored a feature that promoted suicide prevention hotlines and other safety resources to users looking up certain content, after coming under pressure from users and consumer safety groups.

The feature, known as #ThereIsHelp, placed a banner at the top of search results for certain topics, listing contacts for support organizations in many countries related to mental health, HIV, vaccines, child sexual exploitation, Covid-19, gender-based violence, natural disasters and freedom of expression.

In the US, the National Suicide Prevention Lifeline is at 800-273-8255 and online chat is also available. You can also text HOME to 741741 to connect with a crisis text line counselor. In the UK and Ireland, Samaritans can be contacted on 116 123 or email jo@samaritans.org or jo@samaritans.ie. In Australia, the crisis support service Lifeline is 13 11 14. Other international helplines can be found at www.befrienders.org

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